A1-Statistics

Frequently Asked Questions

I am getting error 500: Internal Server Error when I try to run the scripts

Chances are you haven't followed the installation instructions carefully enough. Make sure that you uploaded all the files as ASCII, not binary. Make sure the perl path in the first line of  the scripts is correct for your system. Make sure that you have set all the permissions correctly as described in the readme.txt file. Finally, you MUST run the System Settings script and get all the system variables set up before anything else will work. If your data path is incorrect in System Settings, then the scripts will not work.

Everything looks fine except the images aren't appearing and I'm getting a broken image on the pages I'm trying to count 

Check (of course) that you have uploaded the images as binary files and set the permissions correctly. If that is all OK, then you have made a mistake in one or more of the paths / URLs in System Settings. Right click on one of the broken images and check under Properties to see the URL of the image that the script is trying to display. It is likely that this will not be the URL you are expecting to see. Sometimes putting a / after your Root URL in System Settings helps.  

I am getting an error saying it can't find the file statsfile.log

Statsfile.log is automatically created the first time a hit is registered on one of the pages you are tracking. You must therefore enter the javascript onto one of your pages, and then visit it, before the script a1disp.cgi will work properly.

I am getting weird pages included in my stats which are nothing to do with my site

The javascript records the URL that has been visited ever time that your page appears. Some sites such as safeweb.com (security) and babel.com (language translation) use their own software to display your page embedded within their own site. Thus the URL that is recorded is not yours, even though it is your page that has been displayed. 

These stats can be useful or irritating depending on your point of view. Ultimately they do reflect hits to your site. In the case of safeweb.com it might suggest that a fair amount of your visitors are concerned about site security. If you get a lot of links from translation services it relects interest from non-English speaking visitors (perhaps you should think about translating your own pages).

 

Email Contact: Drummond Miles